SHIPPING & RETURNS POLICIES
All our orders are shipped via La Poste.
Our orders are shipped within 3 to 5 business days following reception of payment, usually sooner!
All our orders are sent via regular mail with tracking number, except for flower crowns and certain items from the SILK ROAD collection which are sent via certified mail. As soon as your order is sent, we will notify you by email and include the tracking number for you to track your package.
All orders indicated as officially delivered by La Poste, we consider as delivered. The Toucan Bleu cannot be held responsible for theft in your mailbox.
Toucan Bleu cannot be held responsible for any delays due to local Post Office management. The delivery time can take from 5 to 15 days depending on location.
For international orders, Toucan Bleu is not responsible for any custom fees you might be subject to.
You have 7 days following reception of your order to return your purchase for a refund. Your items must be sent back in the same packaging you received them in, in perfect condition and no sign of wear. The return shipping cost will be at your charge.
As soon as we receive the returned items and checked the condition, we will proceed to refund you within 48h, minus shipping costs.
Contact us at email@example.com for the return address.